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Q1. Joe, a user, has installed a new monitor on an existing system. Joe calls a support technician and reports that everything on the new display is fuzzy. Which of the following describes what needs to be changed to correct this issue?

A. The display resolution needs to match the native resolution.

B. The old graphics card does not support the new monitor.

C. The new monitor cable needs to have aluminum cores installed.

D. The new monitor requires updated drivers to be installed.

Answer: A

Q2. A technician would like to connect to a computer using remote desktop. Which of the following ports does remote desktop use by default?

A. 22

B. 443

C. 3389

D. 8080

Answer: C

Q3. A user is reporting that a desktop monitor backlighting is very dim. Which of the following should be performed FIRST when troubleshooting the problem?

A. Update drivers

B. Reseat the video card

C. Use OSD tools

D. Replace the monitor

Answer: C

Q4. A user has requested a device that could be used for web-conferences while away from work. The device will mainly be used for emailing, document reviewing, and phone calls. Which of the following mobile devices would a technician MOST likely recommend?

A. Tablet

B. Smart camera

C. Phablet

D. Web camera

Answer: C

Q5. A user is requesting a cable to charge and transfer data for an Apple mobile device. Which of the following connection types would satisfy the user's requirements?

A. MicroUSB

B. Molex

C. MiniUSB

D. Lightning

Answer: D

Q6. Which of the following is a type of fiber connector?

A. RJ-11

B. F-connector



Answer: D

Q7. Which of the following are standard AMD processor socket types? (Select TWO).

A. 1366

B. 1155

C. 940


E. F

Answer: C,E

Q8. Which of the following MUST be configured when trying to start a machine with a DVD?


B. Virtualization support

C. BIOS security

D. Boot order

Answer: D

Q9. Which of the following types of expansion slots is MOST frequently found in blade servers?




D. miniPCI

Answer: C

Q10. Two drives in a RAID 5 have failed. Which of the following will the technician need to implement?

A. Replace the failed drives and restore the data from backup to the RAID.

B. Replace one of the failed drives and run the RAID repair.

C. Replace the failed drives and format the RAID using the quick option.

D. Replace one of the failed drives and repair the RAID using system utilities.

Answer: A