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2021 Mar 220-902 latest exam

Q11. A technician has just fixed a user’s PC and successfully removed a virus and malware from the machine. Which of the following is the LAST thing the technician should do? 

A. Educate the user regarding Internet browsing best practices 

B. Update the anti-malware software on the user’s PC 

C. Schedule scans and run updates 

D. Enable system restore and create restore point 


Q12. A user has a new web email account and asks a technician for help with setting up email on a tablet. The user would like for the email to only be stored on this tablet. Which of the 

following email server setting types would the technician use to accomplish this task? 

A. POP3 





Q13. A technician installs a new application and restarts the computer. After signing in to Windows, an error message appears stating that the application did not start automatically as intended. After confirming the software has installed correctly, which of the following 

tools would be used to troubleshoot this problem? 

A. msconfig 

B. appwiz.cpl 

C. gpedit 

D. regsrv32 



The network administrator has changed the IP address of Computer A from 192. 168. 120 to 10. 10. 1020 and now Jane a user, is unable to connect to file shares on Computer A from Computers using the computer name. 


Using the available tools, resolve the connectivity issues. When you have completed the simulation, please select the done button to submit your answer. 

Answer: Please review explanation for detailed answer. 

Q15. A customer reports that a smartphone is experiencing a very short battery life. The user has been using this phone for a short time and has installed several apps recently. Which of the following might be the cause of the issue? 

A. Slow data speeds 

B. Defective SD card 

C. Unauthorized root access 

D. Signal drop or weak signal 


Rebirth 220-902 exam question:

Q16. A technician is instructed to configure a new workstation to boot the OS from the network. The technician must enable which of the following FIRST? 



C. WiFi 



Q17. A user, Ann, reports that her computer is able to connect to devices on her local network but not on the remote office network. Ann’s computer shows the following ipconfig information: 

IP address: 



DNS server 1: 

DNS server 2: 

Which of the following is the cause of the problem? 

A. DNS server 2 is set incorrectly. 

B. DNS server 1 is set incorrectly. 

C. IP address is set incorrectly. 

D. Gateway is set incorrectly. 



Two components of Genericwafe2.0 are causing performance issues on a Windows 7 PC One Genencware2.0 component is currently not responding and needs to be disabled upon reboot. To prevent further performance issues ensure both components are no longer running upon reboot without making any other changes to the current system or without deleting registry keys or shortcuts. 

Instructions: When you have completed the simulation, please select the done button to submit your answer. 

Answer: Please review explanation for detailed answer. 

Q19. Ann, a user, has a phablet for personal and work usage. She finds that her phablet starts to exhibit slow performance after a couple of hours and that the problem worsens as the day goes by. If Ann restarts the device, it works fine for a couple of hours and then starts to run slow again. Which of the following is the BEST action to troubleshoot this problem? 

A. Check running apps 

B. Reset to factory default 

C. Disable cloud syncing 

D. Replace the device’s battery 


Q20. A technician has configured the ability to connect to a small office server using remote desktop from a workstation within the office. The technician has reviewed logs that show constant brute force attacks to that server from outside the network. Which of the following would prevent this from occurring? 

A. Configure the server to use a static IP 

B. Logically move the server to the DMZ 

C. Reallocate the server to a different networking closet 

D. Disable the remote desktop port