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Q41. Ann, a home user, brings a Windows XP PC in for repair and reports that several disk read errors are occurring. She has run check disk and errors have been reported several times. 

Which of the following should a technician recommend? (Select TWO). 

A. Increase the amount of RAM to improve disk checks 

B. Backup all data on the drive 

C. Upgrade to a home server 

D. Purchase a new hard drive 

E. Change the drive configuration to RAID 0 

F. Upgrade to Windows 7 Professional 

Answer: B,D 

Q42. Users are reporting that their laser printer is picking up multiple pages. The printer has very high utilization. Which of the following should be performed to resolve this issue? 

A. Use a maintenance kit 

B. Calibrate the printer 

C. Replace the toner 

D. Replace the fuser 


Q43. A technician is remotely connecting to a workstation using SSH to transfer a security hotfix. Which of the following command line tools would the technician use to create a directory to store the hotfix? 

A. dir 

B. rd 

C. cd 

D. md 


Q44. A manager suspects a user has obtained movies protected by copyright using a torrent client. An incident response technician responds and verifies the user has indeed been violating company policy. Which of the following would be the next BEST step for this technician to perform? 

A. Secure the workstation in a limited access facility. 

B. Document the incident, purge all policy violating materials. 

C. Immediately delete all unauthorized materials. 

D. Reprimand the user and apply a content filter to their profile. 


Q45. An end-user is attempting to access a file-sharing site to download files shared by a customer, but is receiving a message stating the site has been blocked. Which of the following is the MOST likely cause of this issue? 

A. Antivirus software 

B. Internet connectivity issues 

C. Ransomware infection 

D. Content-filtering 


Q46. A technician recently removed spyware from a computer and now the user is getting error messages about system files. Which of the following tools would a technician use to verify all system files are intact and in their original versions? 

A. Repair Disk 





Q47. A technician has successfully completed a gpupdate from a CMD box of a user’s PC and is ready to move to the next user. Which of the following is the appropriate NEXT step? (Select TWO). 

A. View the CMD process in Task Manager 

B. Type EXIT at the command prompt and press Enter 

C. Minimize the CMD box to the taskbar 

D. Click the “x” in the top right of the CMD window 

E. Select Switch User on the PC 

Answer: B,D 

Q48. An administrator is in a Remote Assistance session, sharing a user’s desktop. While trying to map a shared network drive for the user, an “access denied” error is encountered while using the user’s credentials. Which of the following should be the administrator’s NEXT step? 

A. Ensure the user’s account is not locked out 

B. Use the fully qualified domain name of the share 

C. Open the location with administrator privileges 

D. Try mapping with a different drive letter 


Q49. After accidentally removing a hard drive from a server with three drives in a RAID 5 configuration, a technician notices the server locks up and shuts down. Which of the following can the technician do to quickly fix the problem? 

A. Replace the RAID controller and boot. 

B. Reinsert the drive and boot. 

C. Plug the drive back in, the system will resume automatically. 

D. Remove all drives and rebuild the array. 


Q50. A customer calls the help desk to report an issue. The customer suggests that the problem is hardware related, but the technician knows from the description that this is not the case. Which of the following is the BEST course of action for the technician? 

A. Follow the customer’s prescribed course of action. 

B. Convince the customer to take a better course of action to resolve the issue. 

C. Explain why the customer’s prescribed course of action is incorrect. 

D. Acknowledge the customer’s input, but follow another course of action.