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Q51. A company that is using the Cisco Unified Contact Center Express Enhanced version requires that selected types of agent calls are automatically recorded. Which call recording operation can be used to satisfy this requirement? 

A. Instruct agents to use the Record button on Cisco IPPA to trigger recording. 

B. Instruct supervisors to use the Record button on Cisco Agent Desktop to trigger recording. 

C. Instruct supervisors to use the Record button on Cisco Supervisor Desktop to trigger recording. 

D. Configure the Cisco Agent Desktop workflow to trigger recording. 

E. Recording is not supported on the Cisco Unified CCX Enhanced version. It is supported only on the Premium version. 

Answer:


Q52. Which SIP request is used by a Cisco 9971 IP Phone to signal DND status changes to Cisco Unified Communications Manager? 

A. REGISTER 

B. NOTIFY 

C. INFO 

D. PUBLISH 

E. UPDATE 

Answer:


Q53. Refer to the exhibit. 

If this SIP call is initiated using delayed offer, which SIP message will UA#2 use to communicate its media capability to UA#1? 

A. INVITE 

B. 180 Ringing 

C. 200 OK 

D. ACK 

E. RTP Media 

Answer:


Q54. Which Cisco Unified Contact Center Express data store contains user scripts, grammars, and documents? 

A. configuration data store 

B. repository data store 

C. agent data store 

D. historical data store 

E. script data store 

Answer:


Q55. Refer to the exhibit. 

You received this debug output to troubleshoot a Cisco IOS MGCP gateway call quality issue at a customer site. Which statement about this message is true? 

A. The MGCP gateway is responding to an RQNT message from Cisco Unified Communications Manager to poll the call statistics of an active call. 

B. The MGCP gateway is responding to an AUEP message from Cisco Unified Communications Manager to poll the call statistics of a terminating call. 

C. The MGCP gateway is responding to an MDCX message from Cisco Unified Communications Manager during a call setup. 

D. The MGCP gateway is responding to an AUCX message from Cisco Unified Communications Manager about an active call. 

E. The MGCP gateway is responding to a DLCX message from Cisco Unified Communications Manager about a terminating call. 

Answer:


Q56. Which message is used by a Cisco Unified Communications Manager respond to periodic keepalives from a Cisco IOS MGCP gateway? 

A. AUEP 

B. RQNT 

C. NTFY 

D. 200 

E. AUCX 

Answer:


Q57. Refer to the exhibit. 

Assuming this NFAS-enabled T1 PRI configuration on a Cisco IOS router is fully functional, what will the controller T1 1/1 D-channel status be in the output of the show isdn status command? 

A. MULTIPLE_FRAME_ESTABLISHED 

B. TEI_ASSIGNED 

C. AWAITING_ESTABLISHMENT 

D. STANDBY 

E. INITIALIZED 

Answer:


Q58. Refer to the exhibit. 

The exhibit shows the Cisco IOS CLI output of debug ip dhcp packet, which was captured on a router that is located at a branch office where a single IP phone is located. There is a standalone Cisco Unified Communications Manager server at the central site, which also provides DHCP services to the IP phone at the branch office. You are troubleshooting a problem where the IP phone received an IP address in the correct subnet and with a correct subnet mask from the DHCP server, but never completed registration with Cisco Unified CM. Assuming the IP phone is correctly defined on Unified CM, which two statements the network components are true? (Choose two.) 

A. The MAC address of the IP phone is 01ec44761e3e7d. 

B. The IP address of the DHCP server is 10.101.15.1. 

C. The MAC address of the VLAN 101 interface is 01ec44761e3e7d. 

D. IThe MAC address of the IP phone is ec44761e3e7d. 

E. There is no IP connectivity between the VLAN 101 interface of the branch router and the ip-helper address that is configured on this interface. 

F. Based on the information provided, we cannot conclude if there is IP connectivity between the IP phone and Cisco Unified CM. 

Answer: DF 


Q59. What is the maximum number of call-processing subscribers in a standard deployment of a Cisco Unified Communications Manager Session Management Edition cluster? 

A. 3 

B. 4 

C. 5 

D. 8 

E. 16 

Answer:


Q60. The number of calls waiting in a Cisco Unified Communications Manager native call queue has reached its maximum limit. 

Which statement about what happens to additional incoming calls is true? 

A. Calls are handled according to the Forward Hunt Busy settings on the Hunt Pilot configuration page. 

B. Calls are handled according to the Forward Hunt No Answer settings on the Hunt Pilot configuration page. 

C. Calls are handled according to the Forward Hunt Busy settings on the Line Group members. 

D. Calls are handled according to the Hunt Options settings on the Line Group Configuration page. 

E. Calls are handled according to the When Queue Is Full settings on the Hunt Pilot Configuration page. 

Answer: