A Review Of Exact Education-Cloud-Consultant Exam Engine

NEW QUESTION 1
The university advancement team wants the ability to track students?? prior and current connections to other schools.
Which two object should the consultant evaluate to connect students to other educational institutions?

• A. Education History and Affiliations
• B. Relationship and Affiliations
• C. Affiliations and Program Plan

Answer: A

Explanation:
The consultant should evaluate the Education History and Affiliations objects to connect students to other educational institutions. Education History tracks the previous or current education of a Contact, such as the school name, degree, and graduation date. Affiliations track the relationship between a Contact and an Account, such as a student and a school. Relationship is an object that tracks the personal or professional connection between two Contacts, not between a Contact and an Account. Program Plan is an object that defines the requirements for completing an academic program, not the connection to a school. References:
✑ https://help.salesforce.com/s/articleView?id=sf.ssh_education_history.htm&type=5
✑ https://help.salesforce.com/s/articleView?id=sf.ssh_affiliation.htm&type=5
✑ https://help.salesforce.com/s/articleView?id=sf.ssh_relationship.htm&type=5
✑ https://help.salesforce.com/s/articleView?id=sf.ssh_program_plan.htm&type=5

NEW QUESTION 2
A primary school has switched to remote learning and wants to track student well-being, technology needs, and various family situations needing attention.
Which Education Cloud solution meets this requirement?

• A. Student Success Hub
• B. Pathways
• C. K-12 Architecture Kit
• D. Admissions Connect

Answer: A

Explanation:
Student Success Hub is a solution that enables schools to provide holistic support for students and families, especially in remote learning scenarios. It allows schools to create and track interventions, referrals, and services for students based on their needs and goals. It also provides dashboards and reports to monitor student progress and outcomes. Student Success Hub is built on top of the Education Data Architecture (EDA) and leverages the Program Management Module (PMM) and the Case Management Module (CMM) to deliver a comprehensive student support system. References:
✑ Student Success Hub
✑ Student Success Hub Implementation Guide
✑ Student Success Hub Trailhead Module

NEW QUESTION 3
Student Services is preparing to migrate student Incident and Incident Resolution data from its old system to a Salesforce.org that uses the Education Data Architecture (EDA).
Which objects should the consultant use?

• A. Attribute
• B. Case
• C. Case Comment

Answer: B

Explanation:
The Case object is used to track student incidents and resolutions in EDA. Cases can be related to Contacts, Accounts, or Affiliations using the standard lookup fields. Cases can also have Case Comments to capture additional information or communication about the incident1. The Attribute object is used to store additional information about Contacts or Accounts, such as demographics, interests, or preferences3. The Case Comment object is a child of the Case object and cannot be used independently. 1: Education Data Architecture (EDA) Data Model 2: Education Cloud Consultant Certification Guide & Tips - Salesforce Ben 3: Attribute Object : Case Comment Object

NEW QUESTION 4
A business school plans a phased Salesforce implementation for its MBA program, Executive Education, Career Advising, and ..
* Executive Education data is largely managed in its own system
* The MBA program is managed in a custom admission system that is integrated will the student information System (SIS)
* Career Advising and Alumni Relations share systems with other university departments
* The consultant has recommended a ??crawl, walk, run?? strategy
Which department should the consultant recommend for the initial ??crawl?? phase?

• A. Career Advising
• B. Executive Education
• C. MBA program

Answer: C

Explanation:
The MBA program is the best candidate for the initial ??crawl?? phase because it already has a custom admission system that is integrated with the SIS, which can be leveraged for Salesforce implementation. Executive Education data is largely managed in its own system, which may require more complex integration or migration. Career Advising and Alumni Relations share systems with other university departments, which may involve more stakeholders and dependencies. References:
✑ https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-implementation
✑ https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-integrations

NEW QUESTION 5
During the requirements gathering phase, the academic staff stated that students are independent of any Account or Company. The staff requested that the Contact's Account field be blank and hidden on the page layout.
What is the impact of creating a Contact without a parent Account?

• A. Contacts are private only to the record owner, and inaccessible to other users.
• B. Contacts are at risk of ownership data skew, which may result in performance issues.
• C. Contacts will require manually creating a related Affiliation record to enable sharing, adding more complexity.
• D. Contacts are public to all users, potentially sharing sensitive data.

Answer: D

Explanation:
The impact of creating a Contact without a parent Account is that Contacts are public to all users, potentially sharing sensitive data. This is because Contacts without a parent Account are considered as private contacts, and they do not follow the sharing rules of the Account object. Private contacts are visible to all users in the same role or above, regardless of the Contact owner or the organization-wide default settings. This can expose sensitive student information to users who should not have access to it. Contacts without a parent Account are not private only to the record owner, at risk of ownership data skew, or require manually creating a related Affiliation record to enable sharing. References:
✑ https://help.salesforce.com/s/articleView?id=sf.contacts_parent.htm&type=5
✑ https://help.salesforce.com/s/articleView?id=sf.contacts_sharing_considerations.ht m&type=5

NEW QUESTION 6
The Advancement office is replacing its old CRM system with Salesforce.
After creating its technology roadmap and fundraising timeline, the new Salesforce environment may go live during a major capital fundraising campaign.
Which critical factor should the consultant identify?

• A. Resource availability
• B. Technical complexity
• C. Staff cross-training
• D. Cost of the implementation

Answer: A

Explanation:
The consultant should identify resource availability as a critical factor for the Advancement office??s new Salesforce environment going live during a major capital fundraising campaign. Resource availability refers to the amount and type of resources that are needed and available for a project, such as staff, time, budget, or equipment. Resource availability is a critical factor for the Advancement office??s new Salesforce environment going live during a major capital fundraising campaign, because it can affect the project scope, timeline, quality, and success. The consultant should assess and plan for resource availability to ensure that the project can be completed and delivered without compromising the fundraising campaign. Technical complexity, staff cross-training, and cost of the implementation are not critical factors for the Advancement office??s new Salesforce environment going live during a major capital fundraising campaign. References:
✑ https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
✑ https://trailhead.salesforce.com/en/content/learn/modules/project-management-basics/project-management-basics-plan

NEW QUESTION 7
What is the correct order of operations to ensure customer success in an Education Cloud implementation?

• A. Document Current State, Conduct Discovery Workshops, Generate Solution Design, Write Test Scripts & Plans, Build Solution & Test, Deploy.
• B. Document Current State, Conduct: Discovery Workshops, Write Test Scripts & Plans, Build Solution & Test, Generate Solution Design, Deploy.
• C. Conduct Discovery Workshops, Document Current State, Generate Solution Design, Write Test Scripts & Plans, Build Solution & Test, Deploy,
• D. Conduct Discovery Workshops, Document Current State, Write Test Scripts Plans, Generate Solution Design, Build Solution & Test, Deploy

Answer: C

Explanation:
The correct order of operations to ensure customer success in an Education Cloud implementation is:
✑ Conduct Discovery Workshops: This is the first step where the consultant gathers information and requirements from the customer and stakeholders through interviews, surveys, or observations.
✑ Document Current State: This is the second step where the consultant analyzes and documents the current processes and systems that the customer uses and identifies gaps and opportunities for improvement.
✑ Generate Solution Design: This is the third step where the consultant creates and presents a solution design document that outlines how Salesforce will meet the customer??s requirements and expectations, and defines the scope, timeline, and budget of the project.
✑ Write Test Scripts & Plans: This is the fourth step where the consultant writes test scripts and plans that describe how to test the functionality and usability of the solution in different scenarios and conditions, and defines the success criteria and exit criteria for testing.
✑ Build Solution & Test: This is the fifth step where the consultant builds the solution in a sandbox environment using declarative or programmatic tools, and tests the solution using the test scripts and plans to ensure quality and accuracy.
✑ Deploy: This is the sixth and final step where the consultant deploys the solution into the production environment using change sets or other deployment tools, and provides training and support to the customer and end users.
Documenting Current State, Conducting Discovery Workshops, Writing Test Scripts & Plans, Building Solution & Test, Generating Solution Design, or Deploying are not correct orders of operations to ensure customer success in an Education Cloud implementation. References:
✑ https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
✑ https://trailhead.salesforce.com/en/content/learn/modules/project-management- basics

NEW QUESTION 8
A university plans to implement Salesforce. The project lead is drafting a communication plan and has asked the consultant to provide examples of communications to send after implementation.
Which communication example should a consultant recommend?

• A. User contest
• B. Teaser email
• C. Project sponsor profile

Answer: A

Explanation:
User contest and post go-live recap are two communication examples that the consultant can recommend to send after implementation. User contest is a type of communication that encourages users to participate in a competition or a challenge related to using Salesforce, such as completing a certain number of tasks, earning badges on Trailhead, or submitting feedback or ideas. User contest can help increase user engagement, adoption, and satisfaction with Salesforce. Post go-live recap is a type of communication that summarizes the results and outcomes of the implementation project, such as key achievements, lessons learned, success stories, or next steps. Post go-live recap can help celebrate the project completion, acknowledge the project team and stakeholders, and provide guidance for future improvements. Teaser email and project sponsor profile are two communication examples that the consultant can recommend to send before implementation. References:
✑ https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
✑ https://trailhead.salesforce.com/en/content/learn/modules/change_management/ch ange_management_communicate

NEW QUESTION 9
A consultant is working with a university that uses Salesforce and wants to install the Education Data Architecture (EDA) in that environment.
What does the consultant need to do after installing EDA to ensure it is set up correctly?

• A. Assign EDA layouts to the Cases object.
• B. Assign EDA access to a cloned System Admin profile.
• C. Make the EDA record types available to profiles.
• D. Create and assign roles to all users who have access to EDA.

Answer: C

Explanation:
After installing EDA, the consultant needs to make the EDA record types available to profiles that need to access them. This is because EDA comes with several custom record types for standard objects, such as Account, Contact, Course, and Program Enrollment. These record types enable different views and fields for different types of records, such as Household, Student, Faculty, Course Offering, and Program Enrollment. By default, these record types are not assigned to any profiles, so the consultant needs to manually assign them to the appropriate profiles based on the business requirements and user roles of the university. This will ensure that the users can see and use the EDA record types and fields correctly and efficiently. References: Education Data Architecture Basics, Assign Record Types to Profiles

NEW QUESTION 10
The Alumni Association is interested in using Education Cloud to support its operations The Association tracks alumni interests and hosts networking activities.
Which of these Education Cloud considerations should the consultant discuss with the Association?

• A. Install Insights Platform to understand alumni data.
• B. Install NPSP into their Education Cloud environment.
• C. Leverage a third-party app to support event management.

Answer: C

Explanation:
The consultant should discuss with the Alumni Association the option of leveraging a third-party app to support event management, such as Eventbrite or Fonteva Events, which are available on the AppExchange. Education Cloud does not have a native event management solution. Installing Insights Platform or NPSP into their Education Cloud environment are not relevant considerations for event management. References:
✑ https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-solutions
✑ https://appexchange.salesforce.com/appxStore?type=Product&keywords=event

NEW QUESTION 11
A consultant for university has built customizations in a sandbox environment that is a different version from the production org.
What should the consultant do first to avoid any issues?

• A. Package the customizations, refresh the sandbox and reinstall the customization.
• B. Manually update the production org by installing the release update from Github.
• C. Submit a case to Salesforce Support to update the production org.
• D. Deploy the customizations into the production org via change sets.

Answer: A

Explanation:
The consultant should package the customizations, refresh the sandbox, and reinstall the customization as the first step to avoid any issues when deploying from a sandbox environment that is a different version from the production org. Packaging the customizations means creating an unmanaged package that contains all the components and metadata that are part of the custom solution. Refreshing the sandbox means creating a new copy of the sandbox environment from the production org. Reinstalling the customization means installing the unmanaged package into the refreshed sandbox environment. This step can help avoid any issues that may arise from deploying from a sandbox environment that is a different version from the production org, such as compatibility errors, missing dependencies, or data loss. Manually updating the production org by installing the release update from GitHub, submitting a case to Salesforce Support to update the production org, or deploying the customizations into the production org via change sets are not steps that the consultant should take first to avoid any issues when deploying from a sandbox environment that is a different version from the production org. References:
✑ https://help.salesforce.com/s/articleView?id=sf.packaging_overview.htm&type=5
✑ https://help.salesforce.com/s/articleView?id=sf.data_sandbox_create.htm&type=5
✑ https://trailhead.salesforce.com/en/content/learn/modules/application-lifecycle-and-development-models/test-your-applications

NEW QUESTION 12
Major gift officers at an institution are feeling overwhelmed by the large set of portfolios they have to manage. They want to send mass emails to constituents in their territories and automate donor prospect prioritization based on engagement and specified criteria.
Which solution should a consultant recommend?

• A. Account Engagement
• B. Salesforce Engage
• C. Salesforce Inbox

Answer: C

Explanation:
Salesforce Inbox is a solution that a consultant can recommend to major gift officers who want to send mass emails to constituents in their territories and automate donor prospect prioritization based on engagement and specified criteria. Salesforce Inbox integrates email and calendar with Salesforce, allowing users to track email opens, clicks, and replies, sync events and tasks, and create and update records from their inbox. Salesforce Inbox also supports Einstein Activity Capture, which automatically logs email and calendar activity to the relevant records in Salesforce, and Einstein Lead Scoring, which assigns a score to each lead based on their profile and behavior2. Salesforce Inbox can help major gift officers save time, increase productivity, and focus on the most promising prospects.
Account Engagement and Salesforce Engage are not valid solutions for this scenario. Account Engagement is a feature of Education Cloud that allows users to score and grade accounts based on their engagement and fit with the institution3. However, Account Engagement does not support mass email or automation of donor prospect prioritization. Salesforce Engage is a feature of Pardot that allows users to send personalized emails to prospects and track their interactions4. However, Salesforce Engage is not designed for nonprofit or education use cases, and it requires a Pardot license.

NEW QUESTION 13
The Advancements Office wants Salesforce to automatically create a supporters' score based on their donation amount, giving capacity, giving history, and relationship type to the university.
Which Salesforce solution should the consultant recommend?

• A. Tableau CRM
• B. Nonprofit Success Pack
• C. Einstein Prediction Builder
• D. Insights Platform Data Integrity

Answer: C

Explanation:
Einstein Prediction Builder is a Salesforce solution that the consultant can recommend to automatically create a supporters?? score based on their donation amount, giving capacity, giving history, and relationship type to the university. Einstein Prediction Builder allows the consultant to create custom predictive models without code, using fields from any object as inputs and outputs. Tableau CRM, Nonprofit Success Pack, and Insights Platform Data Integrity are not Salesforce solutions that can create a supporters?? score based on the given criteria. References:
✑ https://help.salesforce.com/s/articleView?id=sf.bi_prediction_builder_overview.htm&type=5
✑ https://trailhead.salesforce.com/en/content/learn/modules/prediction_builder_basic s

NEW QUESTION 14
A university has a centralized IT team and a committee that oversees data governance and change management. Recruiters want access to Corporate Relations data. Corporate Relations wants access to Executive Education information. The Alumni Relations office wants to work with every department.
Which Salesforce environment strategy should the consultant recommend?

• A. One Salesforce environment for Recruitment and a separate Salesforce environment for the other business units
• B. Separate Salesforce environments for each business unit
• C. One Salesforce environment for all business units
• D. One Salesforce environment for Alumni Relations and a separate Salesforce environment for the other business units

Answer: C

Explanation:
The consultant should recommend one Salesforce environment for all business units as a Salesforce environment strategy for the university. This means that the university will have a single Salesforce org that will support the needs and processes of all the business units, such as Recruitment, Corporate Relations, Executive Education, and Alumni Relations. This can help the university achieve data consistency, visibility, and collaboration across the business units, and leverage the centralized IT team and the data governance and change management committee. The consultant can also help the university implement security and sharing settings to control access and visibility of data for each business unit. Having separate Salesforce environments for each business unit, or for Recruitment or Alumni Relations only, are not Salesforce environment strategies that the consultant should recommend for the university. References:
✑ https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
✑ https://trailhead.salesforce.com/en/content/learn/modules/org-setup

NEW QUESTION 15
A system admin has an idea for a custom solution for their org and thinks it might be useful to others as well. The system admin discusses it with colleagues from two other schools. They are excited about the system admin's idea and offer to help.
What should the system admin consider doing as a next step?

• A. Post the idea in the Trailblazer Idea Exchange.
• B. Download and install the project from GitHub.
• C. Ask colleagues to sign a nondisclosure agreement.
• D. Join the Open Source Commons & Community Sprints group

Answer: D

Explanation:
The system admin should consider joining the Open Source Commons & Community Sprints group in the Power of Us Hub as a next step for their custom solution idea. The Open Source Commons & Community Sprints group is a group that connects users who are interested in contributing to or learning from open source projects that are supported by Salesforce.org. The Open Source Commons & Community Sprints group provides access to resources, events, discussions, and opportunities related to various open source projects, such as EDA, NPSP, CumulusCI, or Metecho. The system admin can join the group and share their idea with other users who may want to collaborate on it or provide feedback. Posting the idea in the Trailblazer Idea Exchange, downloading and installing the project from GitHub, or asking colleagues to sign a nondisclosure agreement are not next steps that the system admin should consider for their custom solution idea. References:
✑ https://powerofus.force.com/s/group/0F980000000CjQOCA0/sfdo-open-source-contributors
✑ https://www.salesforce.org/open-source-commons/

NEW QUESTION 16
A university's IT department is setting up an integration between the student information system (SIS) and the Education Data Architecture (EDA). The SIS integration will send students' academic major, status, and dates.
Which Salesforce object should this be mapped to?

• A. Course Connection
• B. Education History
• C. A Program Enrollment

Answer: C

Explanation:
A Program Enrollment object in EDA is used to track a student??s registration in an academic program or course of study, including information such as registration dates, status, credits earned, and GPA1. A Course Connection object is used to track a student??s enrollment in a specific course offering, including information such as role, grade, and attendance2. An Education History object is used to track a student??s previous education records, such as schools attended, degrees earned, and test scores3. References:
✑ 1: Education Data Architecture Documentation - Salesforce1
✑ 2: EDA Object Reference - Salesforce4
✑ 3: EDA Object Reference - Salesforce4

NEW QUESTION 17
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